NDIS Provider Invoice Checklist & Template
If you provide supports to a participant whose NDIS plan is managed by First Avenue Plan Management, we want to make submitting your invoices as simple as possible.
To help us process your invoices promptly and avoid unnecessary delays, please email invoices to: admin@firstave.com.au
Please include the following information, where applicable.
✓ Provider Details
• Business or provider name
• Australian Business Number (ABN)
• Business address
• Phone number
• Email address
✓ Support Details
• Date support was delivered
• Description of support
• NDIS support item number, where applicable
• Quantity/hours
• Unit price or hourly rate
• Total amount charged
• GST status
✓ Invoice Details
• Tax invoice
• Unique invoice number
• Invoice issue date
✓ Additional Claim Types
• Provider Travel
• Non Face-to-Face Support
• Short Notice Cancellation
• NDIS Requested Report
✓ Participant Details
• Participant’s full name
• Participant’s NDIS number
• Participant’s address (if known)
✓ Payment & Remittance Details
• Account name
• BSB
• Account number
• Remittance contact name
• Remittance email address
• Remittance phone number
Download an Invoice Template
Not sure what to include?
Our invoice template is provided in Microsoft Word format so you can easily enter your invoice details.
Once completed:
Complete all applicable fields in the Word template.
Save or export the completed invoice as a PDF.
Email the PDF invoice to admin@firstave.com.au for processing.
Please do not email the completed Word document. Please save the completed invoices as PDFs before submitting them for processing.
The First Avenue Plan Management invoice template is provided as a guide only. Providers remain responsible for ensuring invoices are accurate and meet applicable NDIS, pricing and taxation requirements.
Important Information
One participant per invoice
Invoices should relate to one participant only. Multiple supports or service dates for the same participant may be included on the same invoice.
Claiming timeframes:
Please send invoices to First Avenue as soon as possible after services are delivered. The NDIS recommends submitting claims within 90 days of the support being delivered. Claims submitted more than 90 days after the service was delivered may be subject to additional NDIS integrity checks, which may delay payment or require further information or evidence.
From December 2026, the NDIA requires providers to submit invoices within 90 days of the service delivery date.
Check your invoice before sending
Please ensure the support item, service date, quantity, rate, claim type and total accurately reflect the supports delivered.
NDIS pricing requirements
Providers are responsible for ensuring supports claimed comply with applicable NDIS requirements and current pricing arrangements, including relevant price limits and claiming conditions.
Incomplete or incorrect invoices
If information is missing or incorrect, we may need to contact you for clarification or an amended invoice before we can process it.