Tammy Smith Tammy Smith

Changes are coming...

Changes are coming…

Changes to First Avenue…

As of the 1st of July, First Avenue will be continuing to offer high-quality plan management services.

James and I have had to make the difficult decision to cease our support coordination services from 30th June and believe it’s the best decision for our participants, families, and business.

This decision was not made lightly, and we hope that you can appreciate why we have made this choice.

We understand this is an inconvenience and we are sorry for any frustration this may cause. We do however want to make the transition as smooth as possible for everyone involved.

If you have any questions or concerns about this change, please feel free to reach out to myself or James.

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Tammy Smith Tammy Smith

Pricing updates – announced 22 June 2022

The NDIS have recently released their updated NDIS Pricing Arrangements and Price Limits (Price Guide) effective from 1 July 2022.

The NDIS have recently released their updated NDIS Pricing Arrangements and Price Limits (Price Guide) effective from 1 July 2022.

Below are some of the most notable key points:

Support work prices increased by 9%

Prices dependent on the Disability Support Worker Cost Model have been increased by 9%. This includes:

  • Assistance with self-care activities and establishment fees

  • Self and plan management capacity building

  • Assistance in SIL

  • Assistance to access community, social and recreational activities, including group supports and establishment fees

  • Supports in employment

  • Psychosocial Recovery Coaching

  • Tenancy support

  • Life transition planning

  • Individual skills development

  • Transition through school and to further education

  • Training for carers/parents

No more level 3 high-intensity supports

Where previous Price Guides included support work prices for 3 levels of complexity, the new Guide includes only two: the standard price, and a single “high intensity” price, which is defined as support provided to a person:

  • For whom frequent (at least 1 instance per shift) assistance is required to manage challenging behaviours that require intensive positive behaviour support; and/or

  • Who requires assistance from a disability support worker who has one or more of the high intensity support skills specified in the NDIS Commission’s NDIS Practice Standards: skills descriptors

Short notice cancellations now 7 days

The definition of "short notice" has been extended. Previously set at 2 days for shorter supports or 5 days for others, the definition is now set as a situation where a person:

  •  Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or

  •  Has given less than seven (7) clear days’ notice for a support.

 Providers are now also allowed to bill for Centre Capital Cost in the event of a short notice cancellation.

Nursing Supports up by 2.94%

Prices for nursing supports will be indexed by 2.94% in line with the Wage Price Index and Consumer Price Index.

Changes to provider travel rules

Core support providers are now also able to bill for journeys from the participant back to the usual place of work, provided that the person consents and the worker is paid for this trip (or that the worker is a sole trader). The maximum time billable per trip is 30 minutes (ie. 60 minutes return) or 60 minutes for people in remote/very remote areas. This brings core supports in line with the existing rules for capacity building supports.

Restructured line items for Allied Health Professionals

The Improved Daily Living support category has had a makeover, with new line items created for each allied health profession.

You can the full Pricing Arrangements and Price Limits documents here.

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Tammy Smith Tammy Smith

NDIS Plan Implementation Directory is now available

The NDIS has launched the Plan Implementation Directory to support participants and their families and carers to find the right information needed to make the best use of their NDIS plans.

The directory is an accessible platform and has links to key topics that participants have said are important to help use their NDIS plan.

The NDIS developed the directory by working closely with participants in more than 570 hours of engagement and consultation.

Participants, their families and carers can use the Plan Implementation Directory to:

  • understand their plan

  • start their plan

  • use their plan

  • work with providers

  • know what to do when something goes wrong.

They have launched the Directory as a test version. This means they will continue to update the directory based on what you tell them you would like to see in the Directory.

Want to know more?
To learn about the Directory and find more information to help you use your plan, Click here.

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Tammy Smith Tammy Smith

My NDIS App

The 'my NDIS' app makes it easier to manage your NDIS plan where and when you want to.

The 'my NDIS' app makes it easier to manage your NDIS plan where and when you want to.

The ‘my NDIS’ app is an accessible and user-friendly way for participants to see their plan, check their budget, and make claims.


Use the app to:

  • Quickly and easily check your budget

  • See what funds are available before you claim

  • Claim on the go when you purchase supports

  • Talk to providers about your goals and how they can support you

  • Keep track of your budget and check past claims

The NDIS app is available for download on both Apple and Android devices.

Your budget in your pocket

  • Quickly and easily check your budget and see what funds are available

  • Select a budget to see the different support categories

  • All participants can use the app to easily keep track of their funds

  • Switch between Self-managed, Plan-managed, and NDIA managed budgets quickly

Your plan when you need it

  • Easily view your goals, and profile information when you need it

  • Have your plan on hand when you talk to providers about how they can support you

Self-managed? Claim on the go

  • A fast, accessible way to claim from your self-managed budget

  • The my NDIS app makes it easy to claim for supports while you are with the provider

  • Save favourite claims to claim even faster for supports you buy regularly

  • Upload receipts from your phone while you claim

Easy for nominees too

  • Nominees and child representatives can use the app too

  • Log in with your own NDIS number (not the NDIS number of the participant you represent)

  • Easily switch between participants if you are a nominee for more than one person

Participant feedback about the app

  • More than 450 participants helped us build and test the app

  • Over 30,000 people are using the app

  • Participants have submitted over 128,000 claims using the app

It has a 4 star review in the app store

 Watch the My NDIS App Video here or click here to get more information from the NDIS website.

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